ServiceNow GRC Implementations

ServiceNow GRC is a fantastic platform for automating the processes of IT compliance, audit, and risk groups within a company. It ably supports the concepts of “integrated risk management” and “continuous compliance” in an efficient system where multiple department functions can seamlessly interact in co-dependent fashion while giving each department autonomy of their own workflows. 

The video demonstrations on the ServiceNow website and YouTube of the four GRC applications show great reports and graphs, automated processes, and logical steps for user roles. The ServiceNow GRC module is full of automation “out-of-the-box” that integrates a lot of function and capabilities in the system. The strength of the ServiceNow GRC module is that is integrated within the same system that is used for ITSM, CMDB asset management, and other functions.  

As a ServiceNow Integration Partner we have found that each company that intends to implement ServiceNow has its own level of maturity, level of cooperation between departments, availability of resources, long / short-term goal expectations and skill level with ServiceNow that may not line up with the situation presented in the video demonstrations or documentation. Successful implementers of ServiceNow GRC seek advice from those who have successfully implemented the GRC module. A few hours of advice and counsel on the first project can save you hours of time and expense out of the gate and going forward. Seek advice from a Service Partner specialist who has managed multiple customer implementations to speed adoption and effectiveness of your particular systems.

Compliance Officers, Risk Managers, and other GRC professionals who want to integrate their compliance programs into the ServiceNow platform but need help doing it. SHAW Data Security provides ServiceNow expertise to set things up correctly the first time.  

It’s important to know governance, risk, and compliance fundamentals as well as how ServiceNow operates to ensure an efficient and appropriate risk management workflow is constructed and supports audit automation based on your businesses policies.  

ServiceNow’s Governance, Risk, and Compliance (GRC) solution is a company's strategy for managing corporate governance, enterprise risk management, and demonstrating corporate compliance. ServiceNow GRC is a suite of applications within the ServiceNow platform to provide timely, comprehensive, and continuous information for auditing, reporting, and compliance purposes. By using the GRC applications (Policy and Compliance, Risk, Audit, and Vendor Risk) GRC professionals create a scalable compliance program based on their organization's needs to meet internal and regulatory requirements.

Implementation expertise within the ServiceNow platform for GRC applications should include a solid understanding of the following subject matter:

GRC Architecture and key terminology understanding

To ensure successful implementation your team should have a solid understanding and expertise in both GRC Fundamentals and ServiceNow Platform Modules: 

The ServiceNow® Policy and Compliance Management provides a centralized process for creating and managing policies, standards, and internal control procedures that are cross-mapped to external regulations. Additionally, the application provides structured workflows for the identification, assessment, and continuous monitoring of control activities.

The ServiceNow® Risk Management application provides a centralized process to identify, assess, respond to, and continuously monitor Enterprise and IT risks that may negatively impact business operations. The application also provides structured workflows for the management of risk assessments, risk indicators, and risk issues.

The ServiceNow® Audit Management application involves a set of activities related to planning audit engagements, executing engagements, and reporting findings to the audit committee and executive board. Engagement reporting assures key stakeholders that the organization's risk and compliance management strategy is effective.

SHAW Data Security team is comprised of certified ServiceNow implementation specialists with official ServiceNow partner training, accreditation, and experience with ServiceNow GRC module, in addition to ServiceNow System Administration and Developer core certifications. SHAW Data Security is an official ServiceNow Services Partner specializing in GRC, Integrated Risk, and Security Operations. SHAW Data Security offers ServiceNow Advisory Services,

Implementation/Development Services, and Managed Services for ServiceNow GRC and SecOps customers, based on years of experience managing budget, operations, information security, and compliance in the financial services, healthcare, media, public and technology industries.